This Privacy Policy explains how Gapless (“we”, “us”) handles personal information when you visit our website, create an account, or use our learning services. It applies to all Gapless products unless a more specific notice is provided.
Information we collect
- Account information, such as your name, email address, and login credentials.
- Content you provide, including topics, prompts, uploaded materials, learning progress, and feedback.
- Usage and device information, such as pages visited, features used, IP address, browser type, and diagnostic logs.
- Cookies and similar technologies, as described in our Cookie Policy.
How we use information
- Provide, maintain, and secure the service, including generating learning maps, lessons, and assessments.
- Respond to support requests and send service-related communications.
- Understand how the product is used and improve features, quality, and performance.
- Comply with legal obligations and enforce our terms and policies.
Legal bases for processing
Where the GDPR or UK GDPR applies, we process personal data to perform our contract with you, to pursue legitimate interests such as securing and improving the service, to comply with legal obligations, or with your consent, which you may withdraw at any time.
How we share information
We share personal data with service providers that support hosting, analytics, AI processing, and communications under contractual data protection obligations; when required by law or to protect rights and safety; and in connection with a merger, acquisition, or sale of assets. We do not sell personal information.
Data retention
We keep personal data for as long as your account is active or as needed to provide the service, resolve disputes, and meet legal obligations. When data is no longer needed, we delete or de-identify it.
Security
We use technical and organizational safeguards such as encryption in transit, access controls, and monitoring to protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
International transfers
Your information may be processed in countries other than your own. Where required, we rely on appropriate safeguards such as standard contractual clauses to protect data transferred internationally.
Your rights and choices
Depending on your location, you may have the right to access, correct, delete, or receive a copy of your personal data, object to or restrict certain processing, and withdraw consent. California residents have the rights provided by the CCPA, including the right not to be discriminated against for exercising them. You may also lodge a complaint with your local supervisory authority.
Children’s privacy
Gapless is not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us personal data, please let us know so we can delete it.
Changes and contact
We may update this policy from time to time and will revise the date above when we do, with additional notice for material changes. To ask a question or exercise your privacy rights, reach us through the contact page or email contact@getgapless.ai and we will respond within the timelines required by applicable law.